Who we are

Fix It Once Handyman Services ("we", "us") operates the Fix It Once+ app and website. Contact: Fixitonce941@gmail.com · 941-315-0317 · Venice, FL.

Information we collect

Account info — name, email, phone number, and service address you provide when you sign up or book a job.
Job details — photos, descriptions, and notes you upload about the work you need done.
Walkthrough recordings — when our team visits your property, we may record audio and take photos to build an accurate estimate. These are only created by our staff, never by customer accounts.
Authentication data — when you sign in with Google, we receive your name, email, and profile photo from Google. We never receive your Google password.

How we use it

To schedule, perform, and bill for the work you request.
To transcribe on-site walkthroughs (via ElevenLabs) and generate itemized estimates (via Google Gemini through Lovable AI).
To contact you about your booking.

We do not sell your information and do not use it for advertising.

Permissions the app requests

Camera & Photos — only when you tap to attach a photo to a booking.
Microphone — only for staff accounts recording an on-site walkthrough.
Internet — required to sync your bookings with our secure backend.

Where data is stored

Data is stored on Lovable Cloud (Supabase) in the United States. Photos and audio live in private storage buckets accessible only to you and our staff.

Data retention & deletion

You can request deletion of your account and associated data at any time by emailing us or calling 941-315-0317. We will delete your records within 30 days unless we are required to keep them for tax or legal reasons.

Children

The app is not directed to children under 13 and we do not knowingly collect their data.

Changes

We may update this policy. Material changes will be posted at this URL with an updated date.

Privacy Policy